Support
Contact us
The app’s interface is in Ukrainian; menu names are given below in Ukrainian with a translation.
Common questions
How do I photograph a meter so the digits are recognised?
Point the frame at the digits and shoot slightly from the side, without flash, so there is no glare on the glass. In the dark, turn on the flashlight with the button in the camera. If the app cannot read the digits, you can enter the number manually.
The app misread a digit
On the confirmation screen tap “Виправити” (Correct) and change the digit. A saved reading can be corrected later: tap it in the meter’s history.
No internet — what should I do?
Take the photo as usual: it is saved on the phone and the digits are recognised as soon as you are back online. Or tap “Ввести самому” (Enter manually).
How do I move my data to a new iPhone?
If “Більше → Мої дані → Зберігати в iCloud” (More → My data → Save to iCloud) is on, the first screen of a new iPhone with the same Apple ID shows “Відновити з iCloud” (Restore from iCloud). Alternatively, use “Завантажити файл” (Download file) on the old phone and “Відновити з файлу” (Restore from file) on the new one.
How do I switch between iPhone and Android?
Using a file: “More → My data → Download file” on the old phone, send it to yourself and choose “Restore from file” on the new one.
Can you see my readings and photos?
No. There are no accounts; your data is on your phone and in your iCloud or Google Drive. Only a cropped strip of the photo with the digits is sent to the server for recognition, and it is not stored. See the privacy policy for details.
How do I remove ads?
Pro has no ads.
How do I cancel Pro?
On iPhone: “Settings → [your name] → Subscriptions → Мої платіжки → Cancel Subscription”. On Android: Google Play → profile → “Payments & subscriptions” → “Subscriptions”. Pro stays active until the end of the paid period.
Pro disappeared after changing phones
Tap “Restore purchases” in the app. Pro comes back if the new phone uses the same Apple ID or Google account that paid for it.
How do I get a refund?
Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com. For Google Play purchases — by Google, in your Google Play order history.
What happens to photos and addresses when Pro ends?
For 45 days everything is kept locked; renew Pro and everything comes back. We remind you 14 and 3 days before. After that the photo archive and additional addresses are deleted, and one address with all its readings stays free. To keep everything, download a file: “More → My data → Download file”.
How do I delete all my data?
“Більше → Мої дані → Видалити всі дані” (More → My data → Delete all data). All places, readings and photos are deleted from the phone and from iCloud. This does not cancel a subscription.
What should I include when reporting a problem?
Describe what you did and what happened, and add a screenshot, your phone model and iOS or Android version. If a photo is not recognised, attach it too.